Complimentary Shipping on Orders Over $500

Free Returns Within 7 Days of Delivery

Crafted with Care in Davis, California
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Shipping Policy

This Shipping Policy outlines how Lu’Ro Jewelers, INC (“we”, “us”, or “our”) handles order processing, delivery times, and shipping procedures for purchases made through our online store.

By placing an order through our website, you agree to the terms described below.

Order Confirmation

Once you place an order, you will receive an order confirmation email containing your purchase details. This confirms that we have received your order. If an item is temporarily out of stock or requires additional time to process, we will notify you by email with an estimated shipping date or alternative options.

Order Processing

Orders are processed Monday through Saturday, excluding holidays.

  • In-stock items are typically shipped within 48 hours of order confirmation.
  • Out-of-stock or special-order items will ship within 1–2 weeks, or longer depending on availability.

All orders are subject to verification, including payment confirmation and address validation, before shipment. You will receive a shipping confirmation email with tracking details once your order has been dispatched.

Shipping Methods

We ship orders via UPS, FedEx, or USPS, depending on your location, order size, and service availability.

All shipments are insured for their full value until they are delivered.

Shipping Rates

  • Free shipping is available for orders over $500 within the contiguous United States (lower 48 states).
  • For orders under $500, shipping costs are calculated at checkout based on destination and carrier rates.

Additional fees may apply for expedited delivery or shipments to Alaska, Hawaii, or U.S. territories. Shipping fees are non-refundable, except in cases of confirmed defect or error.

Delivery Time

Delivery times depend on the selected carrier and shipping destination. While most orders arrive promptly, Lu’Ro Jewelers, INC is not responsible for delays caused by carriers, customs processing, weather, or other circumstances beyond our control.

Once your order has been transferred to the carrier, title and risk of loss pass to the customer.

Delivery Confirmation

To ensure the safe delivery of your purchase, a signature may be required upon delivery for high-value orders. If no one is available to sign, the carrier will leave a notice with instructions for redelivery or pickup.

Please monitor your tracking information to ensure timely receipt.

International Shipping

We primarily ship within the United States. However, international orders are accepted by request with prior contact.

If you are located outside the U.S. and would like to make a purchase, please contact us at lurojewelers@gmail.com before placing your order to confirm eligibility, rates, and carrier options.

International customers are responsible for all customs duties, taxes, and import fees, which vary by destination country and are collected at delivery. Delays caused by customs clearance are outside our control.

Please note that product availability, shipping times, and service options may vary depending on the destination country.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us immediately at lurojewelers@gmail.com with your order number and tracking information. We will assist you in filing a claim with the carrier and work toward a suitable resolution, such as replacement, repair, or refund, depending on the situation.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping practices or carrier services. Updated versions will be posted on this page with the “Last updated” date revised accordingly.

Contact Information

If you have any questions about this Shipping Policy or your order, please email us at lurojewelers@gmail.com or contact us at:

Lu’Ro Jewelers, INC
241 F Street
Davis, CA 95616
USA

Last updated: November 3, 2025.