Frequently Asked Questions

Every design begins with your vision. During your consultation, our jeweler listens to your ideas, creates sketches, and collaborates with you to refine the design. Once approved, a wax model or 3D rendering is produced before the final piece is crafted, set, polished, and presented in elegant packaging.

Not at all. Whether you bring a sketch, a photo, or simply an idea, our designers will guide you through every step, helping you choose the right metals, gemstones, and proportions to bring your vision to life.

Yes. We can incorporate your existing stones or reimagine heirloom pieces into a new design while preserving their sentimental and material value.

Timelines vary depending on the complexity of the design, but most custom projects are completed within 3 to 6 weeks, from consultation to delivery.

Yes. You’ll receive a wax model or 3D CAD rendering before production begins, allowing for adjustments and approval before any crafting or stone setting.

Absolutely. Our designers frequently create bespoke engagement rings, wedding bands, and milestone gifts that reflect your unique story.

You can book a virtual appointment or visit our showroom to meet with a member of our design team and begin your custom jewelry journey.

No. Lu’Ro offers repair and restoration services for all jewelry and watches, regardless of where they were originally purchased.

Yes. Every piece brought in for repair receives a complimentary quote and professional evaluation before any work begins.

Our jewelers handle everything from simple adjustments to detailed restorations, including ring sizing and resizing, polishing and refinishing, retipping and re-pronging, stone setting and tightening, chain and clasp repair, rhodium plating, and metal restoration.

Yes. We specialise in restoring vintage and heirloom jewelry with the utmost care, ensuring both structural integrity and preservation of original beauty.

Yes. Our watch technicians provide complete servicing—from battery replacements and band adjustments to crystal repair, movement overhauls, and timekeeping checks.

Turnaround times vary depending on the complexity of the repair. Watch battery replacements, band adjustments, and minor polishing or cleaning are typically completed the same day while you wait. Most other repairs are completed within 7–9 business days, while full restorations may take longer depending on the scope of work.

Yes. You can book a virtual appointment to discuss your repair needs and receive an initial assessment before bringing your piece to our showroom.

Rings, bracelets, bangles, and watch casebacks can typically be engraved. Each piece is carefully assessed to ensure the best result based on its width, design, and material.

Yes. Engraving is available for both newly purchased and outside pieces.

Lu’Ro uses precision diamond-tip engraving to create clean, elegant inscriptions on most metals.

The standard turnaround time is one to one and a half weeks. Rush service is available upon request.

Depending on the piece, logos, fingerprints, handwriting, and select custom designs may be possible. Our specialists will evaluate each item to confirm feasibility.

Yes. Rings can be engraved either on the inside, outside, or both, provided there is sufficient width for a clear and durable inscription.

You can book a virtual appointment or visit our showroom for a complimentary engraving consultation.

Yes. Lu’Ro provides acomplimentary evaluation with the purchase of an engagement ring to help you understand its quality and value.

Yes. Our team offers appraisal services for all fine jewelry, whether purchased at Lu’Ro or elsewhere. Each request is handled with precision and care.

Appraisals help ensure your jewelry is properly insured, valued, and documented, providing peace of mind in case of loss, damage, or future resale.

It’s recommended to update your appraisal every two to five years, as market conditions and gemstone values can change over time.

We offer evaluations for insurance and estate purposes, as well as updates to existing appraisals. For resale inquiries, Lu’Ro provides consultation and expert guidance, though no formal appraisal documentation is issued.

You can book a virtual appointment or contact our team directly for personalized guidance and support.

Lu’Ro accepts fine jewelry, watches, and loose stones for consignment. Each item must pass an in-person inspection to confirm its authenticity, quality, and condition.

After inspection, your piece is evaluated to determine its quality, authenticity, and current retail value. We then provide a recommended market price, typically around 60% of the new retail value. Once approved, your piece is displayed in-store under Lu’Ro’s insurance coverage.

Lu’Ro’s consignment program operates on a 60/40 split, with clients receiving 60% of the final sale amount.

Payments are processed at the end or beginning of each month, following the completion of the sale.

While there’s no fixed duration, we recommend leaving your item for at least one year to ensure maximum visibility during major holidays and key selling periods.

Yes. A written consignment agreement is provided for your records once your item is accepted.

Consignments are accepted in person at our showroom. Visit us for a complimentary evaluation and to discuss your options with our specialists.

Lu’Ro stands behind the quality and craftsmanship of every piece created. All jewelry is guaranteed to be free from manufacturing defects in materials and workmanship.

Lu’Ro’s warranty is provided under the implied warranties recognized by U.S. law, ensuring that your jewelry is crafted to the highest standards and fit for its intended purpose.

The warranty does not cover damage caused by normal wear, accidents, misuse, loss, or unauthorised repairs or alterations.

Yes. Our Repairs & Restorations service is always available for maintenance, resizing, cleaning, or restoring your jewelry to its original beauty.

Please visit our showroom or contact us to arrange an inspection. Our specialists will assess your piece and guide you through the next steps.