Return and Refund Policy
This Return and Refund Policy outlines how Lu’Ro Jewelers, INC (“we”, “us”, or “our”) handles returns, exchanges, and refunds for purchases made through our online store.
By placing an order through our website, you agree to the terms described below.
Return Eligibility
We have a 7-day return window, which means you may request a return within 7 days of receiving your order.
To be eligible for a return, your item must be in the same condition as received — like new, unworn, and undamaged, with all tags, packaging, certificates, and proof of purchase included.
Returns must be shipped back to us — in-person drop-offs are not accepted.
To initiate a return, please contact us at lurojewelers@gmail.com with your order number and reason for return. Once your request is reviewed and approved, you will receive detailed return instructions. Items sent back without prior authorization will not be accepted.
All returns should be shipped to:
Lu’Ro Jewelers, INC
241 F Street
Davis, CA 95616
USA
Non-Returnable Items
Certain items are final sale and cannot be returned or exchanged under any circumstances, including:
- Custom-made or special-order jewelry
- Engraved or personalized items
- Sale or discounted products
- Gift cards
If you are uncertain whether your item qualifies for return, please contact us prior to placing your order.
Damaged or Defective Items
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us at lurojewelers@gmail.com within 48 hours of receipt.
Include your order number, clear photos of the item and packaging, and a brief description of the issue. We will evaluate the situation and arrange a replacement, repair, or refund as appropriate.
Return Shipping
Unless the return is due to an error or confirmed defect, customers are responsible for return shipping costs. No restocking fees apply.
We strongly recommend using a trackable and insured shipping service, as Lu’Ro Jewelers, INC is not responsible for items lost or damaged in transit.
Refunds
Once your return is received and inspected, we will notify you by email whether your refund has been approved or denied.
Approved refunds for eligible online purchases will be issued to the original payment method within 10 business days of approval.
Please note:
- Shipping fees are non-refundable, except in cases of confirmed defect or error.
- Refund processing times may vary depending on your payment provider.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at lurojewelers@gmail.com.
Exchanges
We do not offer direct exchanges. The fastest way to receive a replacement is to return the original item for a refund and place a new order for your preferred item.
If you require assistance selecting a replacement, our team will be happy to help.
Changes to This Return and Refund Policy
We may update this Return and Refund Policy from time to time to reflect changes in our procedures or legal obligations. Updated versions will be posted on this page with the “Last updated” date revised accordingly.
Contact Information
If you have any questions about this Return and Refund Policy, please email us at lurojewelers@gmail.com or contact us at:
Lu’Ro Jewelers, INC
241 F Street
Davis, CA 95616
USA
Last updated: November 3, 2025.